Healthcare Non-Discrimination Notice

MSU Health Care and its affiliates and subsidiaries comply with applicable Federal civil rights laws and do not discriminate, exclude people, or treat people less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex.  Title IX of the Education Amendments of 1972 and Section 1557 of the Affordable Care Act protect individuals from discrimination on the basis of sex (including but not limited to sexual harassment, sexual abuse, and/or sexual assault) and are among the civil rights laws which protect students, employees, MSU Health Care patients, and other individuals.  

MSU Health Care provides individuals with the following in a timely manner and free of charge:

• Language assistance services for individuals with limited English proficiency to ensure meaningful access to our programs, activities, services, and other benefits. Language assistance services may include:
  • Electronic and written translated documents
  • Qualified interpreters
• Appropriate auxiliary aids and services for individuals with disabilities to ensure effective communication. Appropriate auxiliary aids and services may include:
  • Qualified interpreters, including American Sign Language interpreters
  • Video remote interpreting
  • Information in alternate formats (including but not limited to large print, recorded audio, and accessible electronic formats)
• Reasonable modifications for qualified individuals with disabilities, when necessary to ensure accessibility and equal opportunity to participate in our programs, activities, services, or other benefits. 

To access language assistance services, auxiliary aids and services, and for assistance in getting a reasonable modification, please contact:

• Sarah Ferguson
  Section 1557 Coordinator
  909 Wilson Rd.
  East Lansing, MI 48824
  (517) 432-6690
  fergu397@msu.edu

Filing a Grievance 

If you believe that MSU Health Care has discriminated against or harassed any individual on the basis of age, color, disability status, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin (including limited English proficiency and primary language), political persuasion, race, religion, sex (including pregnancy), sexual orientation, military or veteran status or weight you are strongly encouraged to file a grievance with:

MSU’s Office for Civil Rights and Title IX Education and Compliance

Incident Reporting Form at: 
https://msu.guardianconduct.com/incident-reporting/

• 408 W. Circle Dr., Suite 5, Olds Hall
  East Lansing MI 48824
  (517) 353-3922
  ocr.isr@msu.edu

If you need help filing a grievance, or have questions about the non-discrimination provisions, OCR staff are available to help you, as well as:   

• Laura Rugless, JD
  MSU Title IX Coordinator
  408 W. Circle Dr., Suite 5, Olds Hall
  East Lansing, MI 48824
  (517) 353-3922
  OIE.laurarugless@msu.edu

Individuals also have the right to file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail at:  

• U.S. Department of Health and Human Services  
  200 Independence Avenue, SW  
  Room 509F, HHH Building  
  Washington, D.C. 20201  

Complaint forms are available at:
 http://www.hhs.gov/ocr/office/file/index.html. 

All of the information provided in this notice is available on the MSU Health Care website at:
https://healthcare.msu.edu/patients-visitors/non-discrimination-notice.aspx

LANGUAGE ASSISTANCE AND AUXILIARY AID SERVICES

ATTENTION: If you speak any of the languages below, free language assistance services are available. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Please contact your provider’s office or the 1557 Coordinator for more details.

• Spanish
• Chinese
• Vietnamese
• Korean
• Tagalog
• Russian
• Arabic
• French Creole
• French
• Polish
• Portuguese
• Italian
• German
• Japanese
• Persian (Farsi)