Medical Records

• How can I request a copy of my medical records?

  You can view and download your records at any time through your MSU Health Care/Henry Ford MyChart patient portal. Once you sign up for MyChart, you can access your medical history 24/7 through your patient portal.

  If you received care before 1/31/2026 You can also view and download your records through the MyMSUHealth/Athena patient portal for care received before January 31, 2026. Access it here.

  If you are unable to view your records electronically or are not a current MSU Health Care patient, please use our Release of Information Form. 

  
  
  

• How can I request a disc copy of my radiology imaging?

  If you need copies of your imaging reports or reports from MSU Health Care, please use the guide below to find the right phone number.

  Breast Imaging

  • Before February 2022:
    Call 517-884-6132
  • After February 2022 or later:
    Call 517-975-6350

  All Other Imaging

  • Before June 2023:
    Call 517-884-6132
  • After June 2023 or later:
    Call 517-975-8930

  You can fax or mail the release of information to us. Requests will be processed within 30 days. Our contact information is below:

  MSU Health Care Medical Records
  804 Service Road A118
  East Lansing, MI 48824
  Fax: 517-432-2364
  Email: ht.medicalrecords@msu.edu

  There may be a charge for the preparation and postage of your medical record. See our Fee Schedule for details. There is no charge if you wish to have a copy of your record sent to a physician or a health care facility.

   

• How can I request a correction to my medical record?

  Medical Record staff cannot change, alter or redact medical records in any way.

  To request changes to your record within the scope of the law, submit the Request for Amendment of Protected Health Information.

• Can you give me medical information over the phone?

  No. This is due to the need to protect patient confidentiality. Additionally, Medical Records staff are not clinical personnel and cannot explain test results. If you need medical advice, please call your provider’s office directly.

• Do you accept authorizations from other facilities?

  Yes. We accept authorizations from other facilities if they contain the basic components we require in a valid authorization. The components are:

  • Patient name
  • Patient Date of Birth
  • Name of organizations records requested from
  • Name and address of organization or person to receive the record
  • Date(s) of treatment
  • Specific type of documents/reports needed
  • Purpose and need for disclosure
  • Dates signature of patient or patient’s representative informational notice regarding records protected under 432 CFR Part II (Substance Abuse and Mental Health Records)
  • Informational notice regarding records protected under DPH rules of 1989, Public Act 174 (HIV, ARC, AIDS)
• Why do I have to sign an authorization and pay form copies of my records?

  The authorization allows a formal method of obtaining patient consent and is evidence of that consent. The authorization will be kept in the patient’s chart and documents the scope of the request, the patient’s consent and completion of the request.

  Charges are made for record copies to help pay for record retrieval and copying. The use of authorization forms and the practice of charging for copies reflect the regulatory and business aspects of this function. The record in the portal is available without the need to submit authorization or pay fees. Please visit Medical Records Access Act Fees for additional information about medical record fees.

• Can a parent or guardian sign a release for records once a patient turns 18?

  No. The age of the majority in Michigan is 18. To make the release valid, the patient would have to sign for himself/herself, unless a new order for adult guardianship is provided.

• Can my spouse get my medical records?

  No, unless they have an authorization signed by your or your legal representative.

• I am a divorced parent of minor children. Can my former spouse get their medical records?

  Yes, non-custodial parents have an equal right to a child’s medical information. They can only be denied access if they have been stripped of all parental rights. We must have court documentation to facilitate the denial.

• How can I request a correction to my medical record?

  Medical records staff cannot change, alter or redact medical records in any way.

  To request changes to your record within the scope of the law, submit the request for Amendment of Protected Health Information.
• How can I get a copy of a birth or death certificate?

  To get a copy of a birth or death certificate, contact the county clerk’s office in the county the birth or death occurred. You can also contact the Michigan Department of Health and Human Services at 866-443-9897 or order online at www.VitalCheck.com.

• I need to request a copy of my billing records. Can MSU Health Care Medical Records staff access and release billing information?

  No. If you have a question or need assistance with your account, please contact MSU Health Care Patient Accounts at 800-964-3968 or email HT.msuhtpatientaccounts@msu.edu.

  For MSU students:

  Outstanding university obligations can restrict your access if a financial hold is placed by the university on your account. To learn more, visit the financial hold section of Spartan Life, the guide to student life at MSU. Medical records staff cannot lift a hold on your account. To access your records, please call 517-353-9153 or email UHW.medrec@msu.edu.

• Not sure which number to call?

  If you’re unsure which number applies to you, start with 517-884-6132, and our team will help direct your request.

  If you want to request a copy of your records from University Health and Wellness (UHW), please visit this site: https://uhw.msu.edu/health-and-wellbeing-services/medical-care/campus-health-services/services/medical-records

  There may be a charge for the preparation and postage of your medical record. See